Urban Motos Returns Policy
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, we will offer you an exchange voucher or refund provided that:
- You return the item within 48 hours of purchase;
- You produce your original register receipt at the time you return the item
- The item is in resaleable condition including that:
- It is in its original packaging, including instruction manuals and all accessories;
- It is unworn, unopened, unused and in its original condition;
- Any sew-in labels are still attached; and
- In the case of DVDs the original security seal or shrink wrap is intact and that:
- The product is not one on which a change of mind return is not available (see below).
If these requirements are not satisfied Urban Motos reserves the right not to offer an exchange voucher or refund for change of mind returns.
Goods on which a change of mind return is not available:
Urban Motos will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
- Tubes & Tyres
- Oils & Lubes
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Electical parts
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Caps & Hats
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Other returns
Urban Motos will accept product returns and provide you with an exchange voucher, refund or repair where:
- The product is faulty or is not of merchantable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
You can present your Urban Motos register receipt or other adequate proof of purchase.
Please note, in the case of electrical and electronic products (see definition below), Urban Motos may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample Urban Motos will offer a repair, exchange voucher or refund.
If you cannot present your Urban Motos register receipt or other acceptable proof of purchase Urban Motos reserves the right not to offer a refund or exchange.
In the case of electrical and electronic products, Urban Motos will be happy to refer you to the manufacturer's customer service hotline for assistance with operating difficulties or product repairs.
The manufacturer's customer hotline number should be included with the information supplied with your product.
Where you seek a refund for any item that was purchased as part of a 'deal', Urban motos may refund the price in accordance with deal eligibility.
No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Operating difficulties
If you are experiencing operating difficulties with electronic or other similar products we recommend you first contact the manufacturer's customer hotline before returning the product.
Many operating difficulties can be quickly solved with the right advice.
The manufacturer's customer hotline number should be included with the information supplied with your product.
Urban Motos reserves the right to:
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note:
- Your original Urban Motos register receipt is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Refunds will not be provided for the purchase of gift cards. Gift cards are not redeemable for cash.
- Please return any accessories and manuals supplied with product
- Electronic products include Helmet cameras, Helmet camera accessories & Ignition systems.